What started as an overhaul of the Sojern.com website evolved to a full rebrand of the Sojern brand.
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The process could be broken down into these phases:
Initially I was tasked with putting together a rough plan for tackling our new website. I put together a deck outline our priorities, goals, KPIs and potential timeline to role these changes out followed by analysis on our competitors.
I continued to buildout our customer and website user profiles and create persona to help guide the project.
As we continued to discover the pain points and goals of Sojern.com, we realized that we needed to do a full rebrand to reflect our new messaging and growth as a company. The process of building a new brand went side-by-side with our website rebuild. The website was our North Star for all our marketing design and content.
Once we established who was our audience, I got to work crafting keywords on what we wanted our personality to be as well as how our visual help support that vision. I also used a variety of design examples from other websites we liked, looking at current design trends, and a deeper competitive analysis.
I began to iterate on different versions with members of the marketing team using our research and generated ideas using Figma.